Low Cost Business Calls Frequently Asked Questions

How is Pennycom Communications able to offer such competitive prices?

Quite simply, it is because of our purchasing power. I am sure you will have experienced buying more than one item and then receiving a discount from the supplier for the more you buy. Pennycom Communications is no different - because we have several thousand customers our purchasing power enables us to offer very competitive tariffs.

What about the call quality?

We understand the need for businesses to be able to hear their customers clearly and be heard. The call quality should be no different than if you were still using BT or any other carrier. The reason for this is that we only use Tier 1 (i.e top class) carriers to route our customers' traffic - and BT is one of them!

Are there any hidden charges?

Unlike many of our competitiors, we do not need to hide any charges in order to offer you competitive tariffs. There are no minimum call charges or connection charges for calls to UK 01/02 Numbers, Mobiles or International Destinations. Calls to Special Service numbers, for example Premium Rate Numbers, Directory Enquiries often carry a minimum charge or a connection charge. If you want to know full details, please call our Customer Services on 0844 880 2121 and a member of staff will be pleased to assist.

Does Pennycom Communications offer 'free' minutes packages?

'Free' minutes packages often look attractive but the reality is that companies would not offer them unless they were making a substantial profit. On every example that we have analysed, the customer was paying more with a 'Free' minutes package than if they paid just for usage.

How long is the contract? 

Our contract terms vary. The longer the contract term, the better the tariff you will be offered.