Business Telephone Lines Installation Frequently Asked Questions.

Who are Openreach?

Openreach are a division of BT group responsible for the UK's telephone infrastructure. Openreach is used by all UK Communication providers to install and maintain telephone lines - even BT Retail!

Why do we have to deal through Pennycom Communications to have our line installed?

You can deal with any one of the UK's Communications Providers to have your telephone line(s) installed. Pennycom Communications has a high level of Customer Service and is competitively priced.

What is the cost of installing telephone lines using Pennycom Communications?

The cost will vary depending on the type of telephone line you require. For a single business line, the cost is usually just £99 + VAT. For ISDN lines costs can vary dramatically from several hundred pounds to a few thousand pounds. The amount charged will usually depend on the type of contract you agree and can sometimes be FREE OF CHARGE.

Can I have the same services as if I was ordering direct from BT?

Yes! All services are available.

How do we report a fault?

You would call our dedicated faults line on 0844 880 2131. This telephone number is open 24 hours a day throughout the year.