Business Mobile Solutions Frequently Asked Questions

Which mobile networks can you offer?

Pennycom Communications offers airtime with Vodafone, o2, T-Mobile and Gamma 3G Business.

Why do you not offer the Orange service?

At Pennycom Communications, we believe in offering our customers the complete package under one roof. At the moment, Orange do not allow us to offer that facility.

Who will bill us?

All services provided through us, are billed by us on one monthly bill.

Existing Mobile users transferring to Pennycom Communications.

There are two ways for a customer to transfer their existing mobile number to Pennycom Communications:

PORTING: The Customer's existing number transfers to a different Network and Service Provider, i.e. the Customer is currently on Orange and seeks to take advantage of T-Mobile through Pennycom Communications.

MIGRATING: The Customer's existing number remains on the same network but transfers to a new Service Provider, i.e. they are currently on a T-Mobile tariff but seek a more competitive T-Mobile tariff through Pennycom Communications.

Either way, your mobile telephone number DOES NOT CHANGE.

Which mobile e-mail solutions do you offer?

Our recommended choice is Openhand as we believe that it offers the best, most flexible service available. However, we can also offer Blackberry and Always On Mail.

Why do you recommend Mobile Anti-Virus?

Modern mobiles are now so advanced that they are almost like mini PC's. You wouldn't think twice about having Anti-Virus on your PC would you? And yet your mobile is with you all the time and is more open to attack.

What happens if we have a problem?

In the unlikely event that you experience a problem, you should follow this process before contacting us:-

SIM CLEAN: Take SIM out of the handset and wipe gently on a clean cloth

MANUAL ROAM: Take SIM out of the handset and put battery back in, so that the display states "Please insert SIM". Put the SIM back in the handset then set the Network Selection to manual. Select another network and then set back to your current network.

SIM TEST: Try SIM in another handset and try another SIM in the handset, this should show if there is a fault with either the SIM or the handset

CANCEL ALL DIVERTS: Use the Divert function in the Phone Settings section of your mobile phone.

SMS PROBLEMS: Check message centre number stored in phone

VOICEMAIL PROBLEMS: Check Voicemail Box number is correctly stored in the phone.

If your problem is not answered through these questions, please call our faults line on 0844 880 2131. This line is open 24/7 throughout the year.